Our knowledgeable sales team are available 10:00–17:00 (UK time) Monday to Saturday.
Tel: 0121 212 0387
Throughout the last few months, we have continued to process your orders as usual with minimal disruption. Goods in stock are prepared for dispatch within 24 working hours. However, our shipping partners are now seeing back-logs which may result in delays, in some cases these are more severe than others. This has been compounded by hold-ups at port due to Brexit and COVID-19. We continue to monitor this situation and we’re actively working as a team to ensure orders get to you as smoothly as possible.
We are now also experiencing inbound deliveries affected by the backlogs at ports and also the paperwork element of Brexit. Unfortunately we are also struggling to obtain fabric and leather samples at the current time. Our suppliers are supportive and are looking at alternative options wherever they can to get the goods to us.
For those customers who have not yet received delivery of their goods, please do not panic. Rest assured, the brands and couriers are working hard to deliver your items to us at the earliest opportunity but are currently contending with the new import/export rules and procedures resulting in longer to wait than usual.
As always, our team are here to help. Please contact us via email or over the phone if you have any questions and we will do our best to answer your queries.
We are confident we can and will continue to deliver the best in design to you and your homes/projects and we very much look forward to the opportunities that the rest of 2021 will bring.